用户体验是指用户使用一种产品或服务时的行为和感受,体现用户在使用产品或服务时的综合体验和满意度。用户体验的最大特点是以突出用户体验需求为中心,不从产品功能出发,也不从服务是否全面出发,而是从用户的体验出发。在档案公共服务中,用户体验表现为通过档案信息产品或服务提供给用户的理性价值和感性体验。用户体验其内涵主要体现在两个层面:从用户层面来看,用户体 User experience refers to the behavior and feelings of users when using a product or service, and reflects the comprehensive experience and satisfaction of users when using the products or services. The most prominent feature of user experience is to highlight the needs of the user experience as the center, not from the product features, nor from the overall service, but from the user experience. In file public service, user experience is represented as the rational value and perceptual experience provided to users through file information products or services. The connotation of user experience is mainly reflected in two aspects: from the user level, the user body