耿惠芳是宣武区委、区政府信访办主任。在很多人的印象里,因为信访工作的特殊性,信访工作人员多半是不温不火的,急脾气的人恐怕干不了这个工作。耿惠芳说话办事却雷厉风行、干练果断。社区居民说,我们上午反映问题,下午就能看到耿主任在现场调查。有的人还说:“耿惠芳是干信访工作的料儿,你看她,那么难,还老乐呵呵的。”耿惠芳说,要说从一开始就愿意干信访,那不是真的,谁愿意往矛盾堆儿里扎呀?但是,干到今天,她对这份工作有了自己独到的见解和深厚的感情。 Geng Huifang is Xuanwu District Committee, district government petition office director. In the impression of many people, because of the special nature of letters and visits, letters and visits workers are mostly tepid, anxious people may not be able to do this job. Geng Huifang talkative but vigorous and resolute, capable and decisive. Community residents said that we reflect the problem in the morning, you can see the afternoon Geng Director at the scene investigation. Some people also said: "Geng Huifang said that from the beginning to be willing to do petition, it is not true, Who wants to go to the contradictions? However, till today, she has her own unique insights and deep feelings about the work.