阐述了客运服务系统在铁路客运专线运营生产管理中的重要作用,通过分析铁路客运专线客运服务系统及其集成,从提前介入建设管理、制定管理工作标准、完善基础管理工作、加强人员培训和团队建设等方面论述了加强客运专线客服系统管理的主要措施。 This paper expounds the important role of passenger service system in the production and management of railway passenger dedicated line. By analyzing the passenger service system and its integration of the passenger dedicated railway line, it intervenes in the construction management, formulates the management standard, improves the basic management, strengthens the personnel training and the team Construction and other aspects of the passenger line to strengthen customer service management system of the main measures.