本刊讯专家指出,企业必须强调“流程治”。一般而言,企业管理分为三个层次:人治、部门治和流程治。我国大部分企业处在人治和部门治的交叉状态中,管理是架在部门的基础上,部门之间的协调是否到位会影响到企业的市场反应能力。企业应当首先树立以流程为主的管理观念,以客户需要? Our correspondent pointed out that enterprises must emphasize “process governance.” In general, business management is divided into three levels: people rule, department governance and process governance. Most of the enterprises in our country are in a state of interdependence between people's governance and departmental governance. Management is based on the departments. Whether the coordination among the departments is in place will affect the market response ability of the enterprises. Enterprises should first establish a process-based management concepts to customer needs?