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笔者曾参加赴日本企业管理培训,对日本企业开展全面质量管理作了重点研修,感到与我国部分企业目前推行的全面质量管理工作,在观念与作法上均有较大差距。我国较注重形式,日本较注重实际;我国强调一个“管”字,而日本则强调一个“人”字。通过观察与思考,借鉴一些做法,对我方改进工作是大有裨益的。一、质量标准应以用户需要为基准产品质量的好坏,我们一般均以该产品是否符合标准来衡量,但由于产品标准往往
The author once participated in the Japanese enterprise management training and made key training on Japanese companies to carry out total quality management. He felt that there is a wide gap between concept and practice in the total quality management work currently being implemented by some Chinese enterprises. Our country pays more attention to the form, Japan pays more attention to the actual; China emphasizes a “pipe”, while Japan emphasizes a “person”. By observing and thinking, and drawing on some practices, it will be of great benefit to us to improve our work. First, the quality standards should be based on user needs as the benchmark product quality is good or bad, we generally measure whether the product meets the standards, but due to product standards