保持和发展与现有顾客的关系是一种重要的商业策略。然而，在与顾客维持和发展关系的过程中，顾客肯定会遇到一些问题，产生一些疑虑和不满，并向企业投诉。企业有效地处理这些问题和投诉（即提供补救服务）对于保持顾客的满意感和忠诚是至关重要的。采用补救服务策略对于一个 Maintaining and developing relationships with existing customers is an important business strategy. However, in the process of maintaining and developing relationships with customers, customers will surely encounter some problems, generate some doubts and dissatisfactions, and complain to the enterprises. The ability of businesses to effectively address these issues and complaints (ie, providing remedial services) is crucial to maintaining customer satisfaction and loyalty. Use a remediation service strategy for one