菲利普·克劳士比,拥有39年作为企业质量管理执行官的经验,在马丁·玛瑞埃塔公司工作期间,他创造了“零缺陷”的概念,在担任ITT(国际电话电报公司)副总裁的14年里,他负责全球87个分部的质量工作。他因倡导“零缺陷”、“第一次就把事情做对”而声名显赫,其中“第一次就把事情做对”的哲学被认为改变了美国人做人做事的方式项有“不符合要求的代价是用第一次没做对而产生的额外费用 Philippe Crouchby, who has 39 years of experience as an executive of corporate quality management, worked on the concept of “zero defects” during the work of Martin Marita, acting as vice president of ITT (International Telephone and Telegraph). In his 14 years as president, he was responsible for the quality of 87 divisions worldwide. He is famous for advocating “zero defects” and “doing things right the first time.” The philosophy of “doing things right the first time” is considered to change the way Americans do things. The price is the additional cost incurred for the first time.