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随着通信技术、计算机技术和互联网技术不断的发展融合,产生了一种全新的CTI(Computer Telecommunication Integration)技术,利用CTI技术可以把语音和数据传输相结合,充分发挥各自的优点,而通信增值服务是在CTI技术的基础上迅速发展的一种全新增值服务方式,其中最重要的应用就是呼叫中心系统的发展,是未来通信领域中增值服务的发展趋势,具有很大的发展商机和研究价值。
With the continuous development and integration of communication technology, computer technology and Internet technology, a brand new CTI (Computer Telecommunication Integration) technology has been created. By using CTI technology, voice and data transmission can be combined to give full play to their respective advantages. Service is a new value-added service developed rapidly on the basis of CTI technology. The most important application is the development of call center system, which is the development trend of value-added services in the future communication field. It has great development opportunities and research value .