Internet 的发展与标准技术的兴起正在改变着企业的通信方式。通过 Internet,企业可以传输语音、数据和传真,共享文件,发送电子邮件并召开视像会议。目前,许多企业都已认识到允许多种媒体通信(话音、数据、传真、电子邮件和视频)任意组合的重要性。随着IP 电话跻身电子商务,Internet 与呼叫中心的集成已是大势所趋,AVAYA 公司(原朗讯科技企业网络部)推出的CentreVu Internet 呼叫中心解决方案正是在这种环境下推出的综合性呼叫中心解决方案。CentreVu Internet 解决方案通过将先进的软硬件与专业技术服务有机地结合在一起,使企业得以通过 Web 站点为客户提供了另一个直接接入呼叫中心的通道。这一综合解决方案集成了 IP 话音、文本交谈、护航浏览、回呼、电子邮件和传真等标准的 Internet 功能,并支持现有的企业功能、资源和目标。CentreVu The rise of the Internet and the rise of standard technologies are changing the way businesses communicate. Through the Internet, businesses can transmit voice, data and faxes, share files, send e-mail and hold video conferencing. At present, many businesses recognize the importance of allowing any combination of multiple media communications (voice, data, fax, email, and video). With the IP telephony among e-commerce, Internet and call center integration is the trend of the times, AVAYA (formerly Lucent Technologies Enterprise Network Division) launched CenterVu Internet call center solution is launched in this environment, a comprehensive call center solution Program. The CentreVu Internet Solution combines the best of both hardware and software with professional technical services to enable organizations to offer their customers another channel of direct access to their call center through their Web site. This comprehensive solution integrates standard Internet capabilities such as voice over IP, text chat, escort browsing, call back, email and fax, and supports existing enterprise features, resources and goals. CenterVu