近年来,作为房地产业市场的配套行业,家居建材行业逐步从分散经营向正规化发展,然而其在发展过程中存在的问题也日渐突出,消费纠纷呈上升趋势,投诉率居高不下。2014年我所接到建材方面的投诉85件,占总投诉率的80%。2015年仅上半年就接到投诉45件。如何加强建材市场的监管,降低投诉率一直是我们研究和探讨的 In recent years, as an ancillary industry in the real estate market, the home building materials industry has gradually developed from decentralized management to formalized. However, problems in its development have become increasingly prominent. Consumer disputes have been on the rise with high complaint rates. In 2014, I received 85 complaints about building materials, accounting for 80% of the total complaint rate. In the first half of 2015, we received 45 complaints. How to strengthen the supervision of building materials market, reduce the complaint rate has always been our research and discussion