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成功转型的北欧航空永远是公众谈论的焦点,其领军人物詹·卡尔森提出的关键时刻(Moment of truth)理念成为各企业提升服务质量的必备教程。如果你打算在2006年9月坐北欧航空的飞机从北京直飞斯德哥尔摩,你会发现机上的空姐是中国人,中文版的机上读物也早已为你准备妥当,到达斯德哥尔摩机场后,中文标示牌随处可见,让你一点儿也不陌生。在刚刚开通的北欧航空中文网站上中国乘客还可以方便地预定优惠机票。这是北欧航空公司大中华区针对中国客户推出的一系列新举
The successful transition of Scandinavia has always been the focus of public debate and the notion of Moment of Truth put forward by its leader, Jan Carlson, has become a must-have for businesses to improve their service quality. If you plan to fly directly to Stockholm from Beijing on a Scandinavian Airlines plane in September 2006, you will find that the flight attendant on board is Chinese, and the Chinese version of the onboard books are already ready for you. After arriving at Stockholm Airport, the Chinese signage is everywhere Can be seen, so you are not strange at all. Chinese passengers can also easily book discounted flights on the recently launched Scandinavian Chinese website. This is a series of new moves launched by Scandinavian Airlines in Greater China for Chinese customers