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医疗服务质量及安全是医院有序开展各项活动的基础,是医院可持续发展的核心要素。持续改进医疗服务质量、提高病人满意度是医院管理的永恒主题。2015年1月12日,国家卫生计生委、国家中医药管理局《关于印发进一步改善医疗服务行动计划的通知》(国卫医发[2015]2号)指出,开展进一步改善医疗服务行动、改善人民群众看病就医体验,是深化医药卫生体制改革的必然要求。2016年7月6日,国家卫生计生委办公厅下发《关于做好2016-2017年度提升医疗服务
The quality and safety of medical services are the basis for the hospital to carry out various activities in an orderly manner and are the core elements of the hospital’s sustainable development. Continued to improve the quality of medical services, improve patient satisfaction is the eternal theme of hospital management. On January 12, 2015, the Circular of the State Health and Family Planning Commission and the State Administration of Traditional Chinese Medicine on Printing and Issuing the Action Plan for Further Improving Medical Services (Guowei Medical Journal [2015] No. 2) pointed out that the improvement of medical service activities The people’s medical treatment for medical treatment is an inevitable requirement for deepening the reform of the medical and health system. On July 6, 2016, the General Office of the State Health and Family Planning Commission issued the "Notice on Improving Medical Services for 2016-2017