一是对业务客户服务多，对社会居民服务少。受外汇局的业务范围所限，外汇服务绝大部分局限于业务对象上，严重缺乏对社会居民的外汇服务。特别是对于一般老百性，外汇业务知识缺乏，外汇业务操作生疏，外汇服务没有及时跟上。二是对系统部门服务多，对地方政府部门服务少。特? First, more business customers and services to the community residents less. Due to the limited scope of business of the SAFE, the vast majority of foreign exchange services are confined to the business operators and there is a serious lack of foreign exchange services to the social residents. Especially for the general obscurity, lack of knowledge of foreign exchange business, foreign exchange business unfamiliar, foreign exchange services did not keep up. Second, more services to the system department, less service to local government departments. special?