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关于危机管理的具体过程,不同的学者具有不同的界定,主要有奥古斯丁的六阶段模式、罗伯特.希斯的4R模式、米特罗夫和皮尔森的五阶段模式、国内学者的四阶段模式。构建政府危机管理体系,可以保证社会稳定,恢复经济秩序,维护其公信力和合法性。政府危机管理体系包括:建立危机预警系统,制订危机应对计划;设立危机协调机构,构建危机应对系统;增强危机应对意识,提高危机应对能力;完善危机管理机制,健全危机管理法制。
As for the concrete process of crisis management, different scholars have different definitions. They mainly include Augustine’s six-stage model, Robert Heath’s 4R model, Mitroff’s and Pearson’s five-stage model, and domestic scholars’ four-stage model. Building a government crisis management system can ensure social stability, restore economic order and safeguard its credibility and legitimacy. The government crisis management system includes: establishing a crisis early warning system and formulating a crisis response plan; setting up a crisis coordination agency to build a crisis response system; enhancing crisis response awareness and improving crisis response capabilities; improving the crisis management mechanism and improving the crisis management legal system.