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核心观点■质量的内涵已经由产品、工程、服务质量、过程质量,扩展到企业经营质量,进一步扩展到国家发展质量、经济增长质量、环境质量、生活质量等范畴,形成了大质量概念。质量竞争力已经成为衡量国家竞争力的重要标志。■代表现代质量管理的全面质量管理强调全方位、全过程、全员的质量管理。企业要把质量管理贯穿于产品与服务质量产生、形成和实现的全过程。“大质量”概念运用到企业,要求企业追求发展质量和经营质量。从“源头”抓质量,是全过程质量管理的重要特征。
The core view ■ The connotation of quality has been extended to the quality of national development, economic growth, environmental quality, quality of life and other areas by the product, engineering, service quality, process quality, extended to the business management quality, forming the concept of mass. Quality competitiveness has become an important indicator of national competitiveness. ■ Represents the modern quality management of total quality management Emphasizes all-round, the whole process, full quality management. Enterprises should take quality management throughout the product and service quality, the formation and realization of the entire process. The concept of “high quality” applies to enterprises and requires enterprises to pursue the quality of development and operation. From the “source” to grasp the quality, the whole process of quality management is an important feature.