患者往往需要在人满为患的候诊室里等待很长时间,之后可能只有五分钟的时间和医生交流,诊断和治疗也要花费大量金钱,同时患者也无法得到后续的随访支持。笔者认为可以从两个方面着手:第一是提升患者的支付能力;第二是打造以患者为中心的全方位服务。 Patients often have to wait for a long time in overcrowded waiting rooms, after which they may only have five minutes to communicate with their doctors, spend a lot of money on diagnosis and treatment, and they will not receive follow-up support. The author believes that we can start from two aspects: the first is to improve the patient’s ability to pay; the second is to create a patient-centered full-service.