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本刊讯(谢华)3月至4月,海口市人大常委会副主任许焕中带领督查组对海口12345政府服务热线运行情况开展了一系列督查活动,督查组由市依法治市办、市效能办、市政府督查室等部门人员组成。督查组实地察看了白坡里电讯楼的热线前台服务大厅,听取了热线的日常工作流程、办理步骤以及受理情况的介绍,与部分一线工作人员及话务员进行了面对面交流,并召开座谈会。座谈会上,督查组就政府服务热线投诉
Benxi hearing (Xie Hua) March to April, Xu Huanzhong, deputy director of Haikou Municipal People’s Congress led the inspection team to Haikou 12345 government service hotline operation carried out a series of inspection activities, the inspection team by the city according to law , City Efficiency Office, the municipal government inspection room and other departments staff. On the spot, the inspection team visited the front desk service hall of the Bai Po Li Telecommunication Tower and listened to the daily work flow, steps and reception of the hotline and conducted face-to-face meetings with some frontline staff and operators and held a symposium. At the symposium, the inspection team complained about the government service hotline