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电力客户服务常态机制是强化客户服务专业化管理的工作机制,是一系列客户服务工作机制的有机组合,是企业内部管理体制、管理机制创新的重要内容。本文作者结合工作实际,从分析电力客户服务现状入手,提出了建立客户服务常态机制的必要性,并对客户服务常态机制的内涵原则、基本内容、监督体系、建立机制等进行了分析探讨。
The normal mechanism of power customer service is a working mechanism to strengthen professional management of customer service and an organic combination of a series of customer service working mechanisms. It is an important content of internal management system and management system innovation. According to the actual situation of the work, the author starts with analyzing the status quo of power customer service and puts forward the necessity of establishing normal customer service mechanism. The author also analyzes the connotation principle, basic content, supervision system and establishment mechanism of customer service normal status mechanism.