Frozen state from jammed state is one of the most interesting aspects produced when simulating the multidirectional pedestrian flow of high density crowds. Cases of real life situations for such a phenomenon are not exhaustively treated.Our observations in the Hajj crowd show that freezing transition does not occur very often. On the contrary, penetrating a jammed crowd is a common aspect. We believe the kindness of pedestrians facing others whose walking is blocked is a main factor in eliminating the frozen state as well as in relieving the jammed state. We refine the social force model by incorporating a new social force to enable the simulated pedestrians to mimic the real behavior observed in the Hajj area.Simulations are performed to validate the work qualitatively. Frozen state from jammed state is one of the most interesting aspects produced simulating the multidirectional pedestrian flow of high density crowds. Cases of real life situations for such a phenomenon are not exhaustively treated. Our observations in the Hajj crowd show that freezing transition does not occur very often. On the contrary, penetrating a jammed crowd is a common aspect. We believe the kindness of pedestrians ago others whose walking is blocked is a main factor in eliminating the frozen state as well as in relieving the jammed state. social force model by incorporating a new social force to enable the simulated pedestrians to mimic the real behavior observed in the Hajj area. Simulations are performed to validate the work qualitatively.