目的为了适应儿童的心理发展,减少住院患儿的恐惧感,改善护患关系,提高患者满意度。方法通过改变单调、统一的病房布置,改善病房的人文环境,与过去传统的病房布置相比较,采用随机抽取、对照法看它们的医疗指标,患者的满意度是否有差异。结果患者及家属在创建温馨病房后的满意度明显高于创建前。结论温馨病房的创建有利于改善护患关系,提高群众满意度。 Purpose In order to adapt to the psychological development of children, reduce the fear of hospitalized children, improve the relationship between nurses and patients and improve patient satisfaction. Methods By changing the monotonous and unified ward layout, the humanistic environment of the ward was improved. Compared with the traditional ward layout in the past, random sampling was used to compare their medical indicators with the control method to find out whether the patients’ satisfaction was different. Results The satisfaction of patients and their families after creating warm ward was significantly higher than that before the establishment. Conclusion The establishment of warm ward is conducive to improving the nurse-patient relationship and raising the satisfaction of the masses.