今年是我国改革开放30周年,也是“三年大变样”的第一年。我们必须看到,城市客运形象是城市形象的重要组成部分,它充满生机活力,蕴藏着巨大的商机,是城市的无形资产,是客运实力的标志。众所周知,客运形象其实质就是服务形象,它能集中反映城市精神文明建设水平,充分展示城市改革 This year marks the 30th anniversary of China’s reform and opening up and the first year of “great change in three years.” We must see that the image of urban passenger transport is an important part of urban image. It is full of vitality and contains huge business opportunities. It is an intangible asset of the city and a sign of the strength of passenger transport. As we all know, the essence of passenger image is the service image. It can reflect the level of urban spiritual civilization in a concentrated manner and fully display the urban reform