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随着人民生活水平的不断提高,汽车逐渐走人普通家庭,汽车的品种、类型和保有量迅猛增长。因汽车维修质量(品质,下同)、价格引起的投诉将成为社会关注的热点问题,能否公平、公正、科学地调处这些纠纷,必将成为影响维修行业管理部门权威和形象的重大问题。近几年来,郑州市的纠纷数量以20％左右的速度递增,特别是在机动车维修市场全面整顿期间,维修质量和收费的投诉居高不下。现将郑州市近期发生的一起严重维修质量责任事故纠纷案件与大家一起探讨,欢迎指正。
With the continuous improvement of people’s living standards, cars gradually leave the ordinary families, and the variety, type and possession of vehicles have been rapidly increasing. Due to the quality of vehicle maintenance (quality, the same below), price complaints will become a hot issue of social concern. Whether these disputes can be settled fairly, justly and scientifically will surely become a major issue affecting the authority and image of the management departments in the maintenance industry. In recent years, the number of disputes in Zhengzhou City increased by about 20%, especially in the motor vehicle repair market during the rectification period, the maintenance of high quality and charges complaints. Now Zhengzhou City, a serious accident occurred recently with the quality of maintenance disputes with you to discuss the case, please correct me.