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呼叫中心行业经过几年的发展与摸索,“对外有效提高客户服务质量,扩大收入;对内大幅提高员工生产力,降低成本”已经不仅仅是企业对客户服务中心的巨大期待,而是日益紧迫的现实要求。客服中心是否优秀的衡量标准就是它是否能够有效处理企业在发展和保持客户关系过程中所遇到的服务问题。OKI为P&S公司构筑了互动式营销型呼叫中心,这是目前国内建设成功的首例互动式营销型呼叫中心。该方案最大的特色在于它不仅满足了企业对客户提供被动式应答服务的需求,同时还解决了企业面向客户开展主
Call center industry after years of development and exploration, “effectively improve the quality of customer service and expand revenue; internally to significantly enhance staff productivity and reduce costs ” is not only business-to-customer service center great expectations, but increasingly Pressing realistic demands. Whether the customer service center is a good measure of whether it can effectively handle the business in the development and maintenance of customer relationships encountered in the course of service problems. OKI built an interactive marketing call center for P & S, which is the first interactive marketing call center successfully built in China. The program’s biggest feature is that it not only meets the business needs of customers to provide passive response services, but also solve the business-oriented customers