近几年,为了顺应市场发展,提高竞争力,满足各种客户群的需求,深圳邮政积极开发新业务产品。目前,新拓展的业务和邮政的传统业务,以及客户投诉、查询等越来越依靠11185进行接入处理。由于被赋予的职能和服务范围不断增加,因此各种系统不断在11185上叠加。出于各种原因,这些 In recent years, in order to comply with market development, enhance competitiveness and meet the needs of various customer groups, Shenzhen Post actively develops new business products. At present, the newly expanded business and postal traditional business, as well as customer complaints, inquiries and more rely on the 11185 for access. Because of the growing range of functions and services being given, various systems are constantly being overlaid on the 11185. For a variety of reasons, these