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当我们从心理学的角度来看研究对象的心理和行为时,重点不是在于“如何评价”他的心理和行为,而在于“如何理解”他的心理和行为。在旅游活动过程中涉及到的研究对象包括了旅游者、提供服务的工作人员以及游览过程中各领域的从业人员,从旅游的角度出发,浅析他们的心理和行为,以促进我们的从业人员提供更好的优质服务。法国的浪漫主义作家雨果曾说过:“世界上最浩瀚的是海洋,比海洋更浩瀚的是天空,比天空更浩瀚的是人的心灵。”
When we look at the psychology and behavior of the research object from a psychological point of view, the emphasis is not on how to evaluate his psychology and behavior but on how he understands his psychology and behavior. In the process of tourism activities involved in the study include tourists, service workers and the field of tourism practitioners in various fields from the tourism point of view, analyze their psychology and behavior to promote our employees Provide better service. Hugo, a French romantic writer, once said: “The greatest thing in the world is the sea. Even more vastly than the sea is the sky. Even more vastly than the sky is the human mind.” "