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服务典范松下幸之助认为服务有两种:一种是直接服务,一种是间接服务。作为制造商,要努力生产价廉物美的商品来服务顾客,作为经销商,要耐心介绍产品,热情接待顾客,保持与顾客的经常联系,主动询问产品的使用情况,并提供及时周到的售后服务。松下幸之助一贯主张善待顾客。松下幸之助尽心尽力对待顾客的态度,在别人看来很难理解。但正是这种做法创造了松下人的精
Service Example Matsushita Fortune believes there are two kinds of services: one is direct service and the other is indirect service. As a manufacturer, we must strive to produce cheap products to serve customers. As distributors, we should patiently introduce products, warmly welcome customers, maintain regular contact with customers, take the initiative to inquire about product usage and provide timely and thoughtful after-sales service. . Matsushita’s help has consistently advocated treat customers. Matsushita’s help to treat customers dedication, it seems difficult to understand others. But it is this practice has created the essence of Panasonic