当前在呼叫中心系统平台的建立上存在着两大观点,一个是推荐使用 PBX系统来构建呼叫中心平台,而另外一种观点是采用 Dialogic 技术的开放性结构来建立企业的呼叫中心。汇卓公司行政总监杨炳新先生认为,目前的市场走向是比较明确的,呼叫中心将从以交换机为技术核心的客户服务系统走向 All-in-one的技术。企业通过利用 All-in-one 技术可以大大简化产品的复杂程度。企业在交换机系统上实现一个同样的功能,往往在系统集成方面技术相对复杂、成本很高,然而新一代的 All-in-on 就可以将成本降的比较低,同时集成也比较灵活。早先的 All-in-one 产品在价格上曾具有一定的 Currently, there are two major points in the establishment of a call center system platform. One is to recommend the use of a PBX system to build a call center platform, and the other is to use the open structure of Dialogic technology to establish an enterprise call center. Mr. Yang Bingxin, the chief executive officer of Huizhuo, believes that the current market trend is clearer. The call center will move from the switch-based customer service system to the technology of All-in-one. Businesses can greatly simplify the complexity of their products by leveraging All-in-one technology. Enterprises in the switch system to achieve the same function, often in terms of system integration technology is relatively complex and costly, but a new generation of All-in-on can lower the cost down, while the integration is more flexible. Previous All-in-one products had a certain price