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本文分析了公共图书馆人性化服务的软环境的现状及其原因,以及如何努力打造公共图书馆充满人文关怀精神的软环境。提出了充满人文关怀精神的软环境是公共图书馆人性化服务的根本所在的观点。
This article analyzes the current situation and reasons of the soft environment of human services in public libraries and how to make efforts to create a soft environment full of humane care for public libraries. Put forward the soft environment that is full of humane care spirit is the view of human nature of public library.