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目前,计量技术机构虽然也进行顾客满意度调查,并且对反馈意见作初步分析,但是在收集和评价满意度信息的方法和有效性上仍存在一定问题。本文根据近两年实践研究,提出了适合于计量技术机构的顾客满意度测评模型,以及顾客满意度评价指标体系,并结合案例验证了模型应用和评价结果分析方法,为后续系统地开展计量技术机构顾客满意度调查提供参考和借鉴。
At present, although the metrology institute also conducts a customer satisfaction survey and makes a preliminary analysis of the feedback, there are still some problems in the methods and effectiveness of collecting and evaluating the satisfaction information. According to the practice research in the past two years, this paper puts forward the customer satisfaction evaluation model and the customer satisfaction evaluation index system suitable for the measurement technology organization, and verifies the application of the model and the evaluation result analysis method in combination with the case to carry out the measurement system Institutional customer satisfaction surveys provide reference and reference.