近来本刊收到许多企业领导者的来信，纷纷诉说当前企业内员工抱怨不断，极大的影响了公司的凝聚力和团结性，却又无从着手。在一个企业中，总会有抱怨存在，对于目前环境下成长的中小企业，这一点更为突出。作为企业的领导者关键的不应是怎样避免抱怨，而是如何以冷静的目光对 Recently, this journal has received letters from many business leaders, have complained that the current corporate employees continue to complain, a great impact on the company's cohesion and unity, but no beginning. In an enterprise, there is always a complaint that there is more prominence to the small and medium-sized enterprises that have grown up in the current environment. The key to being a business leader is not how to avoid complaining, but how to look calm