医疗质量是医院建设的核心,是医院在医疗市场竞争中立于不败之地的生命线,它直接关系到病人的诊治质量,同时也影响着医院的兴衰和发展。近年来,随着医学模式的转变,医疗质量的内涵已从单一的临床医疗质量转变为临床疗效、服务、时间、费用等诸方面的综合质量[1]。浙江大学医学? Medical quality is the core of hospital construction, and it is the lifeline of the hospital in an invincible position in the medical market competition. It directly affects the quality of the patient’s diagnosis and treatment, and it also affects the rise and fall of the hospital. In recent years, with the transformation of medical models, the connotation of medical quality has changed from a single clinical medical quality to a comprehensive quality of clinical efficacy, service, time, cost, etc. [1]. Zhejiang University Medicine?