“在不同的服务阶段,‘让客户满意’有不同的内涵。”广东省东莞市邮政局的直邮团队执行总监蔡月嫦说,“我们服务理论的核心,就是整合一切可整合的资源,服务各方客户;我们的使命,就是深刻把握客户需求,整合各方资源,为客户提供最满意的解决方案。从另一个角度而言,‘帮客户赢’的理念除了帮客户做好营销宣传,最核心的还是要帮助客户打开销售渠道。” “In different stages of service, ’let customer satisfaction’ have different connotations.” “Cai Yue-chang, executive director of the Direct Mail Team at Dongguan Post Office in Guangdong Province, said:” The core of our service theory is to integrate all resources that can be integrated, Service all customers; our mission is to profoundly grasp customer needs, integrate all resources, to provide customers with the most satisfactory solutions. From another perspective, ’to help customers win’ concept in addition to helping customers do a good job of marketing , The core is to help customers open sales channels. "