工作需要付出100%的热忱、100%的努力,能完成100%,就不完成99%,虽然仅有1%的差距,但正是这1%,反映出工作的态度和作风,影响到工作的效率。——比尔·盖茨零缺陷作为管理学概念在20世纪60年代由菲利浦·克劳士比提出。零缺陷中“缺陷”的含义是:离满分还差一截,距完美还有一点。所谓零缺陷就是要消除不完美,达到满分。具体地说,就是把个体看成组织的主体,把个体的态度放在比技术更重要的立 Work requires 100% enthusiasm, 100% effort, 100% completion, 99% incomplete, although only 1% of the gap, but it is this 1%, reflecting the work attitude and style, affecting the work s efficiency. - Bill Gates Zero Defects as a Management Concept Presented by Philippe Crawtsby in the 1960s. Zero defect “defect ” meaning is: still a fraction of the full score away from the perfect little more. The so-called zero defect is to eliminate imperfections, to achieve full marks. Specifically, the individual is regarded as the main body of the organization, and the individual’s attitude is more important than technology