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随着我国社会医学模式,患者健康保障和卫生资源合理控制等体系的不断完善,临床药学服务的需求急剧增长。门诊药房是医院的一个重要组成部分,是医院的窗口与患者和家属的拉触较多,门诊药房工作是医院服务流程的重要环节,它的好坏会直接影响到医院服务质量和医院的形象。医疗服务质量如何,不仅在某种程度上体现和反映了医院的综合服务水平,还将会给患者及家属最直观、最深刻的印象。药师的
With the continuous improvement of social medical models, patient health protection and reasonable control of health resources, the demand for clinical pharmacy services has risen sharply. Outpatient pharmacy is an important part of the hospital is the window of the hospital and patients and their families more in touch, outpatient pharmacy work is an important part of the hospital service process, its quality will directly affect the quality of hospital services and hospital image . How the medical service quality not only reflects and reflects the comprehensive service level of the hospital to a certain extent, but also gives the most direct and profound impression to patients and their families. Pharmacist’s