当前,存量客户的维系工作非常重要,在众多的客户维系手段中,客户俱乐部无疑是重要的方式之一。客户俱乐部是电信企业与客户的交互平台,电信企业往往通过定期开展俱乐部活动与客户接触,增加企业与客户的情感交流,增强客户的归属感和忠诚度,通过为客户提供具 At present, the maintenance work of stock customers is very important. Customer clubs are undoubtedly one of the most important ways among many customers. Customer club is a platform for telecom enterprises and customers to interact with each other. Telecommunication companies often engage with customers through regular club activities to increase the emotional exchanges between enterprises and customers and enhance the sense of belonging and loyalty of customers.