控申部门是检察机关的对外窗口,负责当事人的来访接待、诉求受理、案件办理结果答复等工作。答复案件当事人并不是简单的将案件办理结果进行告知,在答复过程中还应注意一些方法技巧。本文在介绍控申部门业务范围的同时列举了需要答复的一些案件类型,不仅分析总结了答复案件当事人的一般原则,而且根据案件当事人不同的情况采取不同方法技巧,做到答复时更有针对性。 The prosecution department is the procuratorial organ’s external window, is responsible for the parties’ reception, the appeals accepted, the case handling the results of the reply and so on. The parties to a reply case do not simply inform the result of the case handling. Some methodological tips should also be paid attention to during the reply process. In this article, we introduce some kinds of cases that need to be answered while introducing the business scope of the NCSB. We not only analyze and summarize the general principles of the parties answering the case, but also adopt different methods and techniques according to different situations of the parties involved so as to make the replies more pertinent .