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目的探讨医患互认发药模式在门诊西药房中夜班时间的推广意义。方法采用传统的发药模式和医患互认发药模式,比较两种模式的总发药时间、平均发药时间、患者候药小于3 min、内差发生率、投诉发生率、患者满意度和用药依从性。结果经统计分析,两种发药模式在患者候药小于3 min的差异具有统计学意义(P<0.05)。在运行六个月和一年后的内差发生率、投诉发生率、患者满意度和用药依从性的差异具有统计学意义(P<0.05)。结论新型的医患互认发药模式高效、快捷、准确度高,能够提高用药安全,改善医患关系,值得推广和学习。
Objective To explore the promotion of the mutual recognition of doctors and patients of drug delivery patterns in the outpatient western pharmacy in the promotion of night time. Methods The traditional drug delivery model and the pattern of mutual recognition of medicine and patient were used to compare the total drug delivery time, the average delivery time, the patient drug less than 3 min, the incidence of internal difference, the incidence of complaints, the patient satisfaction And medication compliance. Results The statistical analysis showed that there was a significant difference between the two drug delivery modes when the drug load was less than 3 minutes (P <0.05). The incidence of internal differences, incidence of complaints, patient satisfaction and compliance with medication for six months and one year after operation were statistically significant (P <0.05). Conclusion The new pattern of mutual recognition of medicine and patient is efficient, fast and accurate. It can improve medication safety, improve doctor-patient relationship, and is worth promoting and learning.