观念一新天地宽 观念的转变并非易事,几十年养成的思维贯势要在一夜之间来个大逆转是不可能的。滇东人是在历经了供电量由过去每年12％的增速转向持平,再转向负增长的事实面前,一步步觉醒的。1998年,成立23年的用电管理所撤销了,取而代之的是用电服务中心,之后又进一步明确职责,划分为客户服务中心和市场营销科、农电科。客户服务中心将以往的管电职能转变为服务职能,“客户”成为供电企业的“上帝”;市场营销科的成立,则使滇东局建立了初步的市场营销体系,迈出了增供扩销的第一 The concept of a new world is wide The concept of change is not an easy task, and it is impossible to make a big reversal of thinking in a few decades. Qidong people have been awakened step by step before the fact that the power supply has turned from the growth rate of 12% in the past to flat and then to negative growth. In 1998, the 23-year-old electricity management institute was retired and replaced by an electricity service center. Afterwards, it further defined its responsibilities and divided it into a customer service center, a marketing department, and a rural electricity department. The customer service center transformed the past power management functions into service functions, and the “customer” became the “God” of the power supply company. With the establishment of the Marketing Division, the Jidong Bureau established a preliminary marketing system and increased the supply and demand. The first