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近日,富士施乐(中国)公布了“2013年客户满意度调查”结果。调查显示,富士施乐(中国)继2012年之后再次荣获客户满意度第一,其中产品质量、销售支持、售后服务和业务关系等多项指标均排名第一。为确保客户满意,富士施乐(中国)制定了以客户为中心的战略目标,并采取了系列举措不断提升客户满意度。为第一时间了解用户反馈及需求,富士施乐建立了一套系统、科学、有效的客户满意度调查体系,包括
Recently, Fuji Xerox (China) released the “2013 Customer Satisfaction Survey” results. According to the survey, Fuji Xerox (China) ranked first again after 2012, with many of the indicators including product quality, sales support, after-sales service and business relations ranked No.1. To ensure customer satisfaction, Fuji Xerox (China) has set a customer-focused strategic goal and has taken a series of steps to continuously improve customer satisfaction. For the first time to understand user feedback and needs, Fuji Xerox established a systematic, scientific and effective customer satisfaction survey system, including