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越来越多的人开始认识到,世界上那些优秀的企业都具有强势的质量文化;如今,中国企业已到了与他们决胜疆场的时刻。如何通过质量文化的创建,提高企业的核心竞争能力,打造“百年老店”,这就是每一位中国企业家要交出的答卷。作为世界质量与组织文化变革管理教育和咨询的领导者,美国克劳士比学院几十年来一直致力于帮助“500强”企业创建“第一次就做对”的质量文化,比如,IBM、GM、BP、Motorola等等;在中国,海尔、联想、上汽等等企业也都把“零缺陷”作为企业文化的核心的。为此,我们专门采访了克劳士比中国学院总裁杨钢先生。
More and more people are beginning to realize that the best companies in the world have a strong culture of quality. Nowadays, Chinese companies have reached a moment where they will win the battle with them. How to create a “century-old shop” through the creation of quality culture, improve the core competitiveness of enterprises, this is the answer to be handed over by every Chinese entrepreneur. As a world leader in quality and organizational culture change management education and consulting, the Crawford School of the United States has for decades been helping Fortune 500 companies create quality cultures that “make the first move right,” such as IBM, GM, BP, Motorola and so on. In China, Haier, Lenovo, SAIC and others also regard “zero defect” as the core of their corporate culture. For this reason, we specially interviewed Mr. Yang Gang, president of Klaus to China Institute.