对于一个销售人员而言,销售的过程其实就是服务客户的过程,因而每一个环节都显得非常重要,如有一个环节服务不够到位,即使是非常细小的问题,也有可能导致误解或问题重重。更为严重的后果就是,你失去的不仅仅是一个客户,也许是客户能影响的身边所有的朋友。不妨我们先来看一个故事。 For a sales staff, the sales process is actually the process of customer service, so every aspect is very important, if a part of the service is not in place, even a very small problem, may also lead to misunderstandings or problems. The more serious consequence is that you have lost more than just one customer, perhaps all the friends around you that the customer can influence. Let’s start with a story.