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《银行业消费者权益保护工作指引》不仅迈出了我国银行业消费者权益保护的法制化、规范化步伐,而且为包括保险、证券在内的整个金融业消费者保护工作做出了表率,是我国金融消费者权益保护的里程碑式文件
The Guidelines for the Protection of Consumer Rights and Interests in Banking Industry have not only taken the legalization and standardization of the protection of the rights and interests of consumers in the banking industry in our country, but also set an example for consumers’ protection in the entire financial industry, including insurance and securities. A landmark document on protecting the rights and interests of financial consumers in China