论文部分内容阅读
这封读者来信给我们提出一个问题：机床行业在机械制造业中要想起到总工艺师的作用，当好用户参谋，应该加强机床产品售后的技术服务，特别是高效自动化机床更要加强售后服务，使其在生产中发挥更大的作用。从下面介绍的几则报道可以看出宁江机床厂的技术服务组在这方面做了不少工作，收到了较好的效果，此外在这方面沈阳第三机床厂也积累了很多经验。同时，国外也有很好的借鉴。由国内外实例可知，这样做不仅可以使本厂高效自动化机床产品的性能在用户厂得到充分发挥，而且通过服务，了解本厂产品弱点，为进一步改进产品性能提供第一手材料，实现产品质量的“反馈”。通过为用户服务可进一步扩大高效自动化机床的使用范围，也是提高自动化机床构成比的一项重要措施。售后技术服务更是扩大机床出口的一个重要的环节。因此，改进工业管理体制可以促进这项工作的开展。
This letter from the reader asks us a question: The machine tool industry wants to play the role of the master craftsman in the machinery manufacturing industry. As a good user consultant, we should strengthen the after-sales technical service of the machine tool products. In particular, we must strengthen the after-sales service for the highly efficient automatic machine tools. To play a greater role in production. From the following reports, we can see that the technical service team of Ningjiang Machine Tool Factory has done a lot of work in this area and received good results. In addition, Shenyang No. 3 Machine Tool Plant has accumulated a lot of experience in this respect. At the same time, foreign countries also have a good reference. It can be known from domestic and international examples that not only can the performance of the factory’s highly efficient and automated machine tool products be fully utilized in the user’s factory, but also through the service, we can understand the product’s product weaknesses, provide first-hand materials for further improvement of product performance, and achieve product quality. feedback of". By serving users, we can further expand the scope of use of highly efficient automated machine tools, which is also an important measure to increase the composition ratio of automated machine tools. After-sale technical service is an important part of expanding the export of machine tools. Therefore, improving the industrial management system can promote this work.