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2015年3月3日,作为云南电网公司试点的玉溪供电局“全方位客户服务体系建设研究”软课题项目成果通过项目组评审验收。“全方位客户服务体系建设研究”形成的主要成果包括《玉溪供电局全方位客户服务管理责任制》《玉溪供电局服务质量监督、评价及改善机制》《玉溪供电局跨部门协同机制》等11个机制文件,涵盖业扩报装服务、抄核收服务、故障抢修服务等多个方面,是衔接客户服务与电网安全生产的核心纽带,是玉溪供电局打破部门壁垒、实现资源优化配置,持续提高供电服务的协同能力,减少客户停电时间,
On March 3, 2015, Yushu Power Supply Bureau, a pilot project of Yunnan Power Grid Corporation, and the project of “Full Customer Service System Construction Research”, were reviewed and approved by the project team. The main achievements of “Research on Comprehensive Customer Service System Construction” include “Yuxi Power Supply Bureau comprehensive customer service management responsibility system” “Yuxi Power Supply Bureau service quality supervision, evaluation and improvement mechanism” “Yuxi Power Supply Bureau cross-departmental coordination mechanism” And other 11 mechanism files, covering business expansion and installation services, copy the nuclear service, fault repair services and other aspects, is the convergence of customer service and power grid production of the core link is the Yuxi Power Supply Bureau to break down departmental barriers to optimize the allocation of resources , Continuously improve the synergistic ability of power supply services, reduce customer outage time,