企业实现全面质量管理应遵循以顾客为中心原则,领导作用原则,全员参与原则,过程方法原则,管理的系统方法原则,持续改进原则,基于事实的决策方法原则,与供方互利关系原则。本文主要论述全面质量管理八项原则。 To achieve total quality management, enterprises should follow the principle of customer-centricity, principle of leadership, principle of full participation, principle of process approach, systematic method of management, principle of continuous improvement, principle of decision-making based on fact, and principle of mutually beneficial relationship with suppliers. This article mainly discusses the eight principles of total quality management.