论文部分内容阅读
据《人民铁道》报道,成都铁路局积极从旅客不满意的地方改起,开展普速车站、普速旅客列车整治活动,大力改善旅客候车、乘车环境。“两满意”活动开展以来,成都局把环境卫生、车站秩序、旅客服务等重点问题纳入专题问题库进行挂牌整治,着力解决旅客关注的热点及焦点问题。目前,成都局已整改问题960多个。从2013年11月起,成都局深入开展站车服务设施整治活动,对普速旅客列车、普速车站的基础卫生、服务设
According to the “People’s Railway” report, Chengdu Railway Bureau actively from the passengers are not satisfied with the place to start, carry out Pu speed stations, general speed passenger train remediation activities, to greatly improve the passenger waiting, riding environment. Since the launch of the “Two Satisfactions” campaign, Chengdu Bureau has put key issues such as environmental hygiene, station order and passenger service into the library of thematic issues for rectification and listing, resolving the hot spots and focus issues that travelers are concerned about. At present, Chengdu Bureau has rectified over 960 issues. From November 2013 onwards, Chengdu Bureau has carried out in-depth activities of rehabilitating stations and service facilities. It has conducted a series of surveys on basic sanitation and service of general passenger train, general speed train station,