医疗纠纷是指病人或其家属认为医疗机构和医务人员实施了错误的诊断、治疗、操作,导致病人出现了不良后果而与医疗机构及医务人员发生争议[1]。分为医疗性纠纷和非医疗性纠纷2大类,其中非医疗性纠纷发生率较高。据统计,我国医疗纠纷主要集中在收费方面,其次是治疗效果方面和服务态度方面[2]。目前,医疗纠纷日益增多。对医生而言,处理这些纠纷不仅消耗了大量的时间精力,而且会导致医生为了避免纠纷而 Medical disputes refers to patients or their families think that medical institutions and medical staff to implement the wrong diagnosis, treatment, operation, leading to the patient had adverse consequences and medical institutions and medical personnel dispute [1]. Divided into medical disputes and non-medical disputes in two categories, including non-medical disputes higher incidence. According to statistics, medical disputes in China mainly focus on fees, followed by the treatment effect and service attitude [2]. At present, medical disputes are increasing. For doctors, dealing with these disputes not only consume a lot of time and energy, but also lead doctors to avoid disputes and