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目的:基于网络调查分析罗湖区家庭医生签约服务状况及其影响因素。方法:2019年5月19至25日，基于“罗湖区人民医院”微信公众平台，采用网络调查的方法，对罗湖区居民开展家庭医生签约服务方面的调查，共收到有效答卷14 487份。采用χ2检验和Logistic回归模型分析罗湖区居民的家庭医生服务签约情况及其相关因素。结果:调查对象中有8 560例（59.09%）签约了家庭医生，有12 696例知道家庭医生签约服务，知晓率为87.64%。无工作人群、在罗湖居住或工作时间低于5年的人群、独自居住人群、没有参加深圳医保、没听说过家庭医生签约服务的人群签约率都远低于50%。居民签约了解程度与签约率呈正比，与其接受签约体检、中医药健康服务和健康消息推送等服务的可能性也呈正比。已签约者中有703例（8.21%）不知道自己的家庭医生是谁，仅有9.70%的签约者接到过健康服务消息推送。结论:罗湖区中青年人群的家庭医生签约率及签约服务知晓率均比较高，但是享有各项服务的情况差异较大。签约率及所获得服务主要受到工作、在深圳时间、医保类型、签约了解程度的影响。“,”Objective:To identify the current situation of contract signing for family physician services in Luohu District, Shenzhen, and to explore the associated factors with contract signing and access to services.Methods:Using the WeChat official account of“People′s Hospital of Luohu”, an online survey was conducted to investigate the status of family physician′s contract services for residents in Luohu District from May 19th to 25th, 2019. A total of 14 487 valid responses were received. Chi-square test and Logistic regression models were used to analyze the contract signing of family physician services and the related factors.Results:8 560 (59.09%) of the participants had signed with a family physician, and 12 696 of them had learnt about the service before. The awareness rate of family doctor services was 87.64%. The contract signing rate of those unemployed, who living or working in Luohu less than 5 years, who living alone, having no Shenzhen medical insurance, or having not heard of family physicians signing services were less than 50%. The signing rate was positively correlated with the awareness of family physician contract service, as well as the possibility of accepting signed medical examination, traditional Chinese medicine services and health information. Only 9.70% of the contractors received health services information.Conclusions:The contract Signing rates and awareness rate of family physicians among young and middle-aged residents in Luohu District are relatively high. However, access to contract services varies considerably. The signing rate and accepted services are mainly affected by job, length of residence in Shenzhen, type of medical insurance, and understanding of contract.