近几年来,我馆每年都要接待咨询数十起,甚至数百起。从这些咨询来看,内容广泛,它涉及到科学、历史、文化、经济、政治等各个领域。特别是在编史修志工作中,更多的人咨询档案内容,相互矛盾,应如何处理,等等,问题很多,不胜枚举。对以上这些问题,我们一般都做了满意的答复。为了把这一工作做好,我认为,馆内应确定专人负责,或由馆内人员轮流担任此项工作,以促进相互提高。并要建立起一套接待、登记答复制度。对所咨询的问题,尽量做到当面答复;不能当面答复的,事后研究答复,使服务工作做得更加扎实。答复咨询越准确,解决的问题越多,档案部门的贡献就越大,威望就越 In recent years, our museum has received dozens or even hundreds of consultations every year. From these consultations, the content is broad and covers all fields of science, history, culture, economy and politics. Especially in the history of Chi Chi, more people consult the contents of the archives, contradictory and what should be done, and so on. There are many problems and many are listed. We have generally responded satisfactorily to these questions. In order to do a good job in this regard, I think that there should be a designated person in the hall or someone in the hall should take turns to do the work to promote mutual improvement. And to establish a reception, registration reply system. As far as possible, we should try our best to make a face-to-face reply on the questions we are seeking. If we fail to reply in-person, we will study the answers afterwards and make our service work more solidly. The more accurate the reply consultation, the more problems that are solved, the more the contribution of the file department is, and the more the prestige is