电信服务合同是联系电信用户、电信运营商双方的法律桥梁,在手机用户被不明扣费问题渐趋激化的现今环境下,电信服务合同纠纷中的隐藏问题日益突显。本文通过审视电信服务合同纠纷中的“潜在性”问题,探知其中弊病,深挖问题根源,从而进一步从立法、司法、行政三方面寻求治理之策。 Telecommunication service contract is the legal bridge between telecom operators and telecom operators. Under the current environment that mobile phone subscribers are being aggravated by unidentified chargeback, the hidden problems in telecom service contract disputes have become increasingly prominent. This article examines the “potential” issue in the dispute over telecommunication service contracts, finds out the disadvantages among them and digs the root of the problem so as to further seek the solution from the legislative, judicial and administrative aspects.